Privacy Policy Rajabet – Personal Data Protection for Malaysian Players

This Privacy Policy explains how rajabet collects, uses, stores, and protects your personal information when you use our platform — including the rajabet.vin website, mobile app, and all related services.

We understand that your trust is our most valuable asset. When you share personal information with rajabet, you trust us to handle it responsibly. We do not take this responsibility lightly.

This policy was established to comply with Personal Data Protection Act 2010 (PDPA) Malaysia and relevant international data protection standards. By using rajabet services, you agree to the terms set out in this Privacy Policy.

Rajabet collects various types of information depending on how you interact with our platform. The following are the main categories of data we collect:

Data you provide directly:

• Full name, date of birth, and gender upon account registration.
• Email address, phone number, and contact information.
• Identity document (national ID or passport) for the KYC process.
• Bank account or e-wallet details for deposit and withdrawal purposes.
• Any information you provide when contacting customer support.

Data collected automatically:

• IP address, device type, operating system, and web browser used.
• General location data (country and region) based on IP address.
• Records of in-platform activity including games played and bets placed.
• Deposit and withdrawal transaction history.
• Login and logout session data.

The personal data we collect is used solely for legitimate and necessary purposes in operating rajabet's services:

• Account management: Processing registrations, verifying identity, and managing your account profile.
• Transaction processing: Processing deposits and withdrawals, and managing account balances securely.
• Security and fraud prevention: Detecting and preventing fraudulent activity, money laundering, and unauthorized access.
• Customer Support: Helping you resolve issues and answer inquiries effectively.
• Service communications: Sending important notifications about your account, transactions, and platform updates.
• Legal compliance: Fulfilling legal obligations including KYC and AML reporting requirements.
• Platform enhancement: Analyzing usage patterns to enhance the overall user experience.

All personal data processing by Rajabet is carried out on a valid legal basis. The following is a summary of processing grounds by data type and purpose:

Rajabet does not share your personal data with third parties except in the following limited and controlled circumstances:

• Payment service providers: Transaction data that must be shared with payment processors to facilitate deposits and withdrawals.
• Game providers: Game session information required by game providers to ensure a smooth gaming experience.
• Cloud service providers: Technical infrastructure operators bound by strict confidentiality agreements.
• Legal Authority: When required by law, court order, or a competent regulatory authority.
• Fraud prevention: Limited information sharing with fraud prevention agencies to protect all platform users.

All third parties that receive Rajabet user data are bound by strict data confidentiality agreements. They are strictly prohibited from using such data for any purpose other than the services they provide to Rajabet.

Rajabet implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure:

• Data encryption in transit: All communications between your browser or app and Rajabet servers are protected by TLS 1.3 and 256-bit SSL encryption.
• Encryption of stored data: Sensitive data in our databases is encrypted using the AES-256 algorithm.
• Multi-level access control: Access to player data is restricted to staff who require it solely for their job responsibilities.
• Continuous monitoring: Our security systems are monitored 24 hours a day to detect any suspicious activity.
• Two-factor authentication: Available for player accounts and mandatory for staff access to internal systems.
• Periodic audits: Independent security audits are conducted periodically by qualified third parties.

Rajabet only retains your personal data for as long as necessary to fulfil the purpose for which it was collected or to comply with legal requirements:

• Active account data: Retained for as long as your account remains active, plus the legally required period following account closure.
• Financial transaction records: Retained for a minimum of 7 years in line with Malaysia's financial and AML legal requirements.
• KYC Documents: Retained for the period specified by data protection and anti-money laundering legislation.
• Support communication logs: Retained for 2 years for reference and dispute resolution purposes.

When your data is no longer needed, it will be securely deleted or anonymised in accordance with established procedures.

Rajabet uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login and session security. These cookies cannot be disabled.
• Performance cookies: Helping us understand how users interact with the platform for improvement purposes.
• Preference cookies: Storing your preferences such as language and display settings for a more personalized experience.

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of some areas of the rajabet platform.

Under the Malaysian Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data at rajabet:

To exercise any of the above rights, contact the Rajabet support team via live chat or email. We will process your request within 30 business days.

Rajabet does not provide services to individuals under the age of 18 and we do not knowingly collect personal data from minors. Our platform is protected by an age verification process during registration.

Should we discover that personal data has been inadvertently collected from a minor, such data will be deleted immediately and the relevant account will be terminated.

Rajabet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. The most recent update date will always be displayed at the top of this document.

For significant changes, rajabet will notify users via in-platform notifications or email. Continued use of the rajabet platform after any changes take effect will be considered your acceptance of the updated policy.

We encourage you to review this page regularly to stay informed about how we protect your information.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us:

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week within the Rajabet platform.

Our privacy team will respond to your inquiry within 14 business days. For issues requiring further investigation or involving data rights requests, the response time may take slightly longer.